1. STANDARD PROCESSING TIME

STANDARD PROCESSING TIME FOR ORDERS IS 2-5 BUSINESS DAYS TO BE PROCESSED AND SHIPPED. ORDERS PLACED AFTER 4 PM MAY BE PROCESSED THE FOLLOWING BUSINESS DAY. PROCESSING AND SHIPPING TIMES MAY INCREASE DURING SPECIFIC COLLECTION LAUNCHES, HOLIDAYS, AND OTHER PEAK SEASONS.

2. SHIPPING CHARGES

• STANDARD FLAT RATE SHIPPING AND HANDLING FEE of AUD$10 on all orders under AUD$100 WITHIN AUSTRALIA.
• FREE STANDARD SHIPPING on all orders above AUD$100 IN A SINGLE TRANSACTION WITHIN AUSTRALIA.
• EXPRESS SHIPPING AUD$15 WITHIN AUSTRALIA.
• FLAT RATE INTERNATIONAL SHIPPING AND HANDLING FEE of AUD$70. UNIQK GROUP CURRENTLY OFFERS SHIPPING TO THE FOLLOWING COUNTRIES: Austria, Belgium, Canada, China, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States.

3. SHIPPING TERMS

• WE ARE UNABLE TO CHANGE/REDIRECT TO A DIFFERENT SHIPPING ADDRESS AFTER CHECKOUT.
• WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.
• ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL PROVIDED WITH SHIPPING DETAILS AND INFORMATION.
• ONCE THE ORDER HAS LEFT OUR WAREHOUSE, CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT.

4. PAYMENTS

ACCEPTABLE FORMS OF PAYMENTS FOR ONLINE ORDERS:

• VISA
• MASTERCARD
• AMERICAN EXPRESS
• PAYPAL

5. DELIVERY

• DELIVERY MAY TAKE 5-7 BUSINESS DAYS FROM THE DAY IT HAS BEEN PROCESSED.
• SHIPPING TIMES ARE PROVIDED AS A GUIDE ONLY.
• SHIPPING TIMES MAY VARY DEPENDING ON SHIPPING ADDRESS, DELAYS FROM COURIERS, PAYMENT VERIFICATION, OR DELAYS AS A RESULT OF THIRD PARTIES BEYOND OUR CONTROL.
• WE ARE UNABLE TO CHANGE DELIVERY ADDRESS AFTER CHECKOUT.

6. ORDER TRACKING

ONCE ORDER HAS BEEN PROCESSED, AN ORDER TRACKING NUMBER WILL BE SENT TO THE EMAIL PROVIDED.

PLEASE CHECK YOUR JUNK MAIL IF ORDER TRACKING IS NOT IN EMAIL INBOX.